Frequently asked questions

Choose dates and a car on the site and send a request with your name, phone and e-mail. We check the car is free, then confirm by WhatsApp or e-mail within a few hours. Once confirmed, we place a hold on your card to secure it. You collect the car with your documents and the deposit card.

Not to request. We ask for a card only after we have confirmed the car, to place a hold. At pickup we need a card in the driver's name for the OMR 100 security deposit.

The balance is settled at pick-up unless you prefer to pay online after confirmation. Your quote shows the daily rate, any fees, add-ons and 5% VAT before you request.

free cancellation up to 48 hours before pick-up; within 48 hours a fee of one rental day or 25 % of the booking, whichever is higher. Date and car changes are made on WhatsApp; if the new car or dates are free we re-quote.

Four days, all year, at every pickup point.

Yes, by phone, at least 24 hours before your return time. We confirm the car is free and extend the agreement at the current rate.

A valid driving licence; an International Driving Permit as well if you are not an Oman resident; your passport or national ID; and a card in the driver's name for the deposit.

GCC licences are accepted for GCC residents. Visitors from outside the GCC should carry an International Driving Permit with their home licence.

Minimum driver age: 23. Additional drivers: additional drivers must be registered with us and meet the same requirements. Every driver must show a licence at handover.

Basic cover is included at no daily charge, with an excess of OMR 150 per incident.

Yes. Extended cover is OMR 10 per day and lowers the excess to OMR 100. Premium cover is OMR 15 per day and brings the excess to zero. Choose it in the request; we recommend Premium for the Empty Quarter and for the Velar.

OMR 100, held on a card in the driver's name at pickup and released after return. It is the same on every car.

Call the roadside number on your agreement; assistance is 24/7 anywhere in Oman. For any accident, obtain a Royal Oman Police report before the car is moved, if it is safe to do so; the insurer needs it. Then call us.

Anywhere in Oman on any car. Off-road driving is permitted only in our 4WD cars. Driving into the UAE is only possible on a UAE-start booking.

Not for the town, the airport, Wadi Darbat, Mughsail, the springs or the Jebel Samhan viewpoint, which are all on tarmac. You need a 4x4 with low range for the Empty Quarter, the tracks above the viewpoints and any wadi bed.

standard kilometres per day. Extra kilometres are OMR 0.100 each. You can add 50 km a day for OMR 0.500 or 100 km a day for OMR 1.000 when you request.

Fuel: return the car with the same fuel level you collected it with. Traffic fines during the rental are the driver's responsibility. Speed cameras are frequent on Route 31 and around Salalah.

Yes. There is no relocation fee for a customer-driven Muscat to Salalah one-way. Return the car to our Salalah office. The drive is about 1,000 km on Route 31, roughly ten hours.

OMR 125, shown on your quote. Return points in Muscat are Al Azaiba and Shatti Al Qurum.

Yes, with 72 hours' notice. We drive the car to Al Quoz in Dubai or to Abu Dhabi for OMR 90 plus one day's rate. The cross-border pack is OMR 30, one-off, and includes cross-border insurance and the border documents. The drive to Salalah is about 1,220 km and 12 to 16 hours.